YOUR FINANCIAL RIGHTS AND RESPONSIBILITIES
In line with the bank’s strategic aspiration, to be the “best bank in customer service”, and bringing customer experience to new heights of excellence, SNB has allocated a unified ‘hotline’ number (920020234) that customers can call to inquire of their rights, and get advises and credit consultations. The number will not be used for sales or any other purposes.
THE BANKING CUSTOMER’S GUIDE
It is your right as a customer at SNB to understand your banking rights to the fullest. Accordingly, we are committed to maintaining the principle of transparency in all our dealings with you. We have worked to make available all the information necessary to provide you with the highest standard of banking services that are compatible with the Saudi Central Bank (SAMA).
Accordingly, we at SNB have developed the below principles to protect the customers:
“A natural person who is acting outside of the scope of his business and who is enjoying the products and services offered by a bank”.