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For inquiries, requests, complaints or suggestions, please contact us through:

Our Customer Care team is dedicated to making sure that all your suggestions, complaints and any transaction issues are addressed and resolved promptly.

1. SNB Phone: Call us toll-free on 800 55000 or +9714 7091650 (from outside UAE)

2. Fax: Fax your inquiry to +9714 7091122

3. Post: Mail us at Customer Care, P. O. Box 6038, Dubai

4. Branches:

  • SNB Dubai Branch - Emaar Square, Building 2, Ground Floor, Downtown Dubai (Dubai Branch Location)

  • SNB Abu Dhabi Branch - Al Mansoor Tower, Sheikh Zayed Bin Sultan Street (Salam Street), Abu Dhabi (Abu Dhabi Branch Location​​)

  • Branch Hours:
    • ​Monday: 8:30am to 3:00pm
    • Tuesday: 8:30am to 3:00pm
    • Wednesday: 8:30am to 3:00pm
    • Thursday: 8:30am to 3:00pm
    • Saturday: 8:30am to 3:00pm
    • ​​Friday: 8:30am to 12:30pm and
                   ​​​​2:30pm to 3:30pm
      • Phone / Contact Number: 800 55000
      • Days Off: Sundays and Public Holidays

5. Customer Service Email:  write to us on 

Complaints Management Procedure: Visit us and speak to a member of our Customer Services team or call us on 800 55000 from within UAE or 

+ 971 4 7091650 from outside UAE, or you may write to us on​

Customer Service Charter​​