CONTACT US
For inquiries, requests, complaints or suggestions, please contact us through:
Our Customer Care team is dedicated to making sure that all your suggestions, complaints and any transaction issues are addressed and resolved promptly.
1. SNB Phone: Call us toll-free on 800 55000 or +9714 7091650 (from outside UAE)
2. Fax: Fax your inquiry to +9714 7091122
3. Post: Mail us at Customer Care, P. O. Box 6038, Dubai
4. Branches:
SNB Dubai Branch - Emaar Square, Building 2, Ground Floor, Downtown Dubai (Dubai Branch Location)
SNB Abu Dhabi Branch - Al Mansoor Tower, Sheikh Zayed Bin Sultan Street (Salam Street), Abu Dhabi (Abu Dhabi Branch Location)
- Branch Hours:
- Monday: 8:30am to 3:00pm
- Tuesday: 8:30am to 3:00pm
- Wednesday: 8:30am to 3:00pm
- Thursday: 8:30am to 3:00pm
- Saturday: 8:30am to 3:00pm
- Friday: 8:30am to 12:30pm and
2:30pm to 3:30pm
- Phone / Contact Number: 800 55000
- Days Off: Sundays and Public Holidays
Complaints Management Procedure: Visit us and speak to a member of our Customer Services team or call us on 800 55000 from within UAE or
+ 971 4 7091650 from outside UAE, or you may write to us on uaeservice@alahli.com
Customer Service Charter
