SELF SERVICE KIOSK

The National Commercial Bank strives to provide the best digital experience to their clients, to carry out their banking transactions electronically around the clock. Furthermore, in pursue towards enriching customer experience when using our Digital Channels, we offer The Self Service Kiosk our fastest way to your banking services.

SELF SERVICE KIOSK LOCATIONS

Click here to know our branches with Self Service Kiosk.

SERVICES PROVIDED THROUGH SELF SERVICE KIOSK:

   Statement printing

•  Enter your card, and from the main menu, choose "Statement printing".
•  Choose the account and the period, and then choose the language.
•  Confirm the printing process
•  Obtain the account statement from the device

 Prepaid Issuance

•  Enter the current card, and from the main menu, choose "Credit Card"
•  Select "AlAhli Prepaid Card"
•  Choose the account number and the name to be printed on the card
•  Confirm the transaction after reviewing the terms and conditions
•  Obtain your prepaid card from the device
  

  IBAN printing

•  Enter the current card, and from the main menu, choose "Official Documents"
• Choose from the menu, "IBAN"
• Choose the account number, then confirm the operation
• Obtain the IBAN letter  from the device

Balance Certificate printing

• Enter the current card, and from the main menu, choose "Official Documents"
•  Choose from the menu, " Balance Certificate"
• Choose the account number, then choose the language, then confirm the transaction
• Obtain the balance certificate from the device

 Debit Issuance by Reference number

• Step one – Request Mada Debit Card from NCB issuance via AlAhliMobile:
• Download AlAhliMobile Now!

 ​

• Login to AlAhliMobile.
• Click "Accounts Management" then New Debit Card issuance ( self-service )
  
• Select the account and then select "Continue"
• Enter the Activation Code sent via SMS to the registered mobile, or via AlAhliToken.
• Click "Proceed".
  
• An SMS is sent with a reference number for the next step at the Self Service Kiosk.
• Step two – Issue Mada Debit Card from NCB via Self Service Kiosk
•  After completing step one above, and receiving the reference number via SMS, at the Self Service kiosk:
•  Touch the screen, then selects Card Issuance "Through Reference Number".
•  Enter "Reference Number", then the Activation Code sent via SMS to the registered mobile.
•  Choose the account number and the name to be printed on the card, then choose "Confirm"
•  Enter a new PIN, and then re-enter it
•  Collect your card from the device
  

  Debit Card Issuance by ID number

• Touch the screen, and then select "Through National ID/Iqama"
• Enter the ID number, then the Activation Code sent via SMS to the registered mobile.
•  Choose the account number and the name to be printed on the card, then choose "Confirm"
•  Confirm using your thumbprint.
•  Enter a new PIN, and then re-enter it
•  Collect your debit card from the device

 Update Mobile number

•   Insert the current card, and from the main menu, choose "Update mobile and email"
•  Choose from the menu, "Mobile Update"
•  Enter the new mobile number, and then confirm the transaction
•   Enter the one-time activation code sent to the registered mobile or using AlAhliToken.
•  Confirm using your thumbprint.
•   Mobile number is updated\
  

 Debit Card Renewal

•  Enter current Mada Debit Card from NCB, and then from the main menu, click "Debit Card".
•  Select "Renewal".
•  Enter a new PIN, and then re-enter it
•  Collect your debit card from the device

Self Service Kiosk​​

​The National Commercial Bank strives to provide the best digital experience to their clients, to carry out their banking transactions electronically around the clock. Furthermore, in the pursue towards enriching customer experience when using our Digital Channels, we offer The Self Service Kiosk our fastest way to your banking services.​

• Instant Mada Debit Card from NCB Renewal using current card (for cards to expire within 6 month, or 30 days after expiry only) .
  
• Instant Mada Debit Card from NCB Issuance (New, Replacement*, Additional) .
  
• Account Statement Printing . 
  
• Instant Prepaid Card Issuance .
• How to Update Mobile Number Click here to view steps
  

When visiting a Self Service kiosk:

• Enter current Mada Debit Card from NCB, then from the main menu, click 'Card Renewal' .
• Enter a new PIN, then to confirm the new PIN .

​How can clients request a (New, Replacement, Additional) Mada Debit Card from NCB using reference number via Self Service kiosk?

Step one – Request Mada Debit Card from NCB issuance via AlAhliMobile ​:

Download AlAhliMobile Now !​

 ​

• Login to AlAhliMobile​.
• Click "Accounts" then "Mada Debit Card from NCB" .
• Select the desired card, then click ​.
• Select "New Card – Self Service", then click "OK" .
• Enter the Activation Code sent via SMS to the registered mobile, or via AlAhliToken .
• Click "Confirm" .

An SMS will be sent with a reference number for the next step at the Self Service Kiosk.

Step two – Issue Mada Debit Card from NCB via Self Service Kiosk

After completing step one above, and receiving the reference number via SMS, at the Self Service kiosk:

• Touch the screen, then selects Card Issuance "using Reference Number" .
• Enter "Reference Number", then the Activation Code sent via SMS to the registered mobile .
•  Enter a new PIN, then to confirm the new PIN​ .

*For Card Replacements, the card to be replaced must be stopped first.