Self Service Kiosk

Avoid waiting in branch queues. Use the in-branch self-service kiosk to print documents, issue bank cards, and update your contact details without waiting for a teller.

Prepaid Issuance
01
From the main menu, choose "Order Prepaid Card” (free of charge via self service kiosks)
02
Choose your preferred language, then insert your current card and card PIN
03
Choose the account number and the name to be printed on the card
Debit Card Issuance by Reference number
01
Touch the screen, then select “Order Mada Card” then select your desired language (+Fees varies according to client segment and will be shown on the confirmation screen)
02
Choose "Issue with reference number" (reference number is given through AlAhliMobile app)
03
Enter "Reference Number", then the Activation Code sent via SMS to the registered mobile.
Debit Card Issuance by ID number
01
Touch the screen, and then select “Order MADA Card” (+Fees varies according to client segment and will be shown on the confirmation screen)
02
Select your desired language then choose "Issue with ID/Iqama Number"
03
Enter the ID number, then the Activation Code sent via SMS to the registered mobile.
Debit Card Renewal                                     
01
Touch the screen, and then select “Order MADA Card”
02
Select your desired language then choose "Renew"
03
Enter current Mada Debit Card from SNB and your card PIN
Credit card Re-issuance
01
Touch the screen, and then select “Order Credit Card” (+Fees varies according to client segment and will be shown on the confirmation screen) 
02
Select your desired language, then choose “Stop/Reissue Credit Card”
03
Enter MADA Card from SNB and your card PIN
Credit card stop
01
Touch the screen, and then select “Order Credit Card”
02
Select your desired language, then choose “Stop/Reissue Credit Card”
03
Enter MADA Card from SNB and your card PIN
Credit card printing by reference number
01
Touch the screen, and then select “Order Credit Card”
02
Select your desired language, then choose “Credit Card By reference number”
03
Enter MADA Card from SNB and your card PIN
Printing Statement                                      
01
Touch the screen, and then select “Printing Documents” (+Fees varies according to client segment and will be shown on the confirmation screen)
02
Select your desired language, then choose “Account Statement”
03
Enter MADA Card from SNB and your card PIN
Printing IBAN                                               
01
Touch the screen, and then select “Printing Documents
02
Select your desired language, then choose “IBAN Letter”
03
Enter MADA Card from SNB and your card PIN
Printing Balance Certificate                      
01
Touch the screen, and then select “Printing Documents”
02
Select your desired language, then choose “Balance Certificate”
03
Enter MADA Card from SNB and your card PIN
Update Mobile
01
Touch the screen, select “Update Mobile Number” and your desired language
02
Enter MADA Card from SNB and your card PIN
03
Enter new “Mobile Number”
Update Email                                                
01
Touch the screen, select “Update E-mail” and your desired language
02
Enter MADA Card from SNB and your card PIN
03
Enter new “Email Address”
Credit Card Renewal                                     
01
Touch the screen, and then select “Order Credit Card”
02
Select your desired language, then choose “Renew Credit Card”
03
Verify information and Confirm transaction